Return and Exchange Policy
Return Policy:
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Customers have the right to request a return within 24 hours of receiving the product.
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The refund will be processed after we receive the returned product from the shipping company (within 14 business days).
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Additional charges, including shipping fees, will range between 20-30 SAR depending on the customer"s city.
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Exchange Policy:
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Customers have the right to request a return and exchange within 24 hours of receiving the product.
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The replacement product will be sent after we receive the exchanged product from the shipping company.
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Additional charges, including shipping fees, will range between 20-30 SAR depending on the customer"s city.
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The delivery time for the replacement product is between 5 to 14 days, depending on the city and order volume.
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Return Process:
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Contact our customer service at the following number: 0552297452.
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We will send you a shipping label, and you will need to deliver the product to the shipping company.
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The refund will be processed within a maximum of 14 business days after verifying the product’s condition.
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After the product is confirmed in good condition, the refund will be issued.
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Exchange Process:
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Contact our customer service at the following number: 0552297452.
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We will send you a shipping label, and you will need to deliver the product to the shipping company.
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The replacement product will be sent after we receive the exchanged product from the shipping company and verify its condition.
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Modification Policy:
\\nIn case of errors in fulfilling the customer’s order or if the product is broken or leaking, the customer has the right to request a free exchange without any charges, within 24 hours of receiving the product.